FAQs

At Nestorium, we want to make your shopping experience as smooth as possible. Below are answers to some of the most frequently asked questions.

1. How do I place an order?

To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

2. What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, and Google Pay. For more details, please refer to our Payment Methods page.

3. Do you ship internationally?

Yes, we ship to the United States and the UK. Please refer to our Shipping Policy for more details.

4. How long does shipping take?

Shipping times vary depending on your location:

  • USA: 5-8 business days.

  • UK: 6-12 business days.

5. What is your return policy?

We offer a 30-day return policy for unused and unopened items. Please refer to our Return and Refund Policy for more details.

6. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

7. What is your warranty policy?

We offer a 1-year limited warranty on all products. Please refer to our Warranty Policy for more details.

8. How do I contact customer service?

You can contact us at contact@nestorium.shop or +1 (407) 574-1956. Our business hours are Monday to Friday, 9:00 AM – 6:00 PM (EST).

9. Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Follow us on social media or subscribe to our newsletter to stay updated.

10. Can I cancel or change my order?

You can cancel or change your order within 24 hours of placing it. Please contact us as soon as possible.

11. Do you have a physical store?

No, we are an online-only retailer. However, you can contact us for any assistance.

12. How do I unsubscribe from your newsletter?

You can unsubscribe by clicking the “Unsubscribe” link at the bottom of any newsletter email.

13. Contact Us

If you have any other questions, please contact us at contact@nestorium.shop or +1 (407) 574-1956.